Help Center
Frequently asked questions about ordering, delivery, and products.
How do I place an order?
Add products to your cart, then proceed to checkout. Your order request is sent to our team via WhatsApp for confirmation and invoicing.
Do I need an account to order?
No account required. Fill in your institution and purpose details at checkout. For hazardous chemicals, institutional verification is required.
Can I get a formal quotation?
Yes — chat with us on WhatsApp or email kelmicalscientific@gmail.com with your product list and quantities.
What payment methods do you accept?
We accept bank transfer (IBG/DuitNow) and cheques for institutions. Payment details are provided after order confirmation.
How do I track my order?
Tracking information is sent via WhatsApp after dispatch. Contact us if you need an update.
Can't find what you're looking for? Contact us.